Frequently Asked Questions

Find answers about incense warming, using and caring for your warmer, botanical incense, shipping, returns, and more.

New to incense warming? See how it works.

Understanding Incense Warming

Incense warming is a way to experience loose botanical incense through gentle heat instead of direct burning. A tealight warms the botanicals on the stainless steel screen above it, allowing the aroma to release gradually with very little smoke and no ash.

Traditional incense is lit directly. Soul Space incense rests above the flame and is warmed instead.

Because the botanicals never touch the flame, they slowly toast rather than burn down into ash. The experience produces much less smoke and gives you more control over how much incense you use and how present the scent becomes.

The warmer can be used with Soul Space botanical incense blends and individual aromatic materials such as resins, woods, herbs, and flowers.

Different materials respond to heat differently. Use aluminum foil beneath any single or pure resin to protect the screen from melted resin.

Our blends are formulated and tested for gentle warming with a Soul Space warmer. We recommend using them with the warmer so you can experience the scent as intended.

Using Your Warmer

Place a light layer of loose incense, or approximately one teaspoon, across the stainless steel screen. Trim the wick of an unscented tealight to between 1/8 and 1/4 inch, light it, and place it inside the warmer.

The aroma will begin to develop as the botanicals warm.

Start with a light layer, or approximately one teaspoon, spread across the screen. Avoid piling all of the incense directly above the flame, since the center of the screen receives the most heat.

You can adjust the amount as you learn what works for the blend, your room, and the scent strength you prefer.

The aroma develops gradually as the botanicals warm. How quickly you notice it depends on the blend, the amount used, the height of the tealight flame, your distance from the warmer, and the size and airflow of the room.

A standard tealight usually burns for approximately four hours. The botanicals can continue releasing aroma throughout that time, although the scent may change or become softer as the session continues.

Always extinguish the tealight before leaving the room.

Use fresh incense each time you begin a new warming session. You can also replace it sooner if the aroma has become too faint for your preference.

Always let the warmer and screen cool completely before removing the used botanicals.

The botanicals may toast, darken, dry out, or become brittle as they warm. This is normal.

They will not disappear or burn down into ash, so the spent material will need to be brushed from the screen after it has cooled.

Scent Strength and Smoke

You may occasionally notice a small amount of smoke, especially if the tealight wick is too long or the incense is piled over the hottest part of the screen.

Because the botanicals are warmed instead of directly burned, the experience produces much less smoke than traditional burning incense and leaves no ash.

Trim the tealight wick to between 1/8 and 1/4 inch before each use. Spread the incense lightly across the screen instead of piling it in the center.

If you notice more smoke than you would like, extinguish the tealight, let everything cool, and shorten the wick before relighting it.

Soul Space creates a gradual scent that is meant to live within a room rather than take it over. Strength varies by blend and can also be affected by the amount used, room size, airflow, distance from the warmer, and tealight flame.

Make sure the tealight wick is not trimmed too short, use fresh incense, and place the warmer closer to where you are sitting. You can also add slightly more incense, while keeping it in a light, even layer rather than a pile.

Smaller rooms usually allow the aroma to feel more present than large or highly ventilated spaces.

Use less incense, move the warmer farther away, or extinguish the tealight once the room has reached the scent level you prefer.

Tealights and Safety

Use a standard-size, unscented tealight. Avoid scented, extended-burn, or extra-large tealights, since the warmer is designed around the size and burn time of a standard tealight.

Trim the wick to between 1/8 and 1/4 inch before each use.

We do not recommend beeswax tealights. The Soul Space warmer is designed and tested for use with standard unscented tealights, so we recommend staying with that candle type.

No. The warmer uses a lit tealight and should never be left unattended.

Place it on a stable, heat-resistant surface away from children, pets, drafts, flammable materials, and anything that could come into contact with the flame. Extinguish the tealight before leaving the room or going to sleep.

No. The porcelain body and stainless steel screen can become hot during use. Do not move the warmer while the tealight is lit, and allow every part to cool completely before handling it.

Resins and Individual Botanicals

Yes, but always place a small piece of aluminum foil on the screen before warming any single or pure resin.

Resins respond differently to heat, and some may soften or melt. The foil protects the stainless steel screen and makes cleanup easier.

Start with a small piece or a few small granules on aluminum foil. Resins can have a concentrated aroma, so it is easier to begin with less and add more if needed.

Soul Space blends are formulated for warming directly on the stainless steel screen. Individual resins vary in how they respond to heat and may soften or melt, so we always recommend foil when warming them on their own.

Cleaning and Care

Allow the screen to cool completely, then use the included brush to remove the spent botanicals.

The screen is made from stainless steel and is dishwasher safe. You can place it in the dishwasher when it needs a more thorough cleaning.

Allow the warmer to cool completely and remove the tealight and stainless steel screen.

Clean the glazed porcelain with warm water, mild dish soap, and a soft cloth or non-abrasive sponge. Rinse or wipe away any soap and dry the warmer thoroughly.

Avoid steel wool, abrasive scrubbers, abrasive cleaning powders, and harsh acidic or ammonia-based cleaners. Do not place a hot warmer under cold water or expose it to another sudden temperature change.

There is no required replacement schedule. The stainless steel screen will naturally darken and show signs of use over time.

Replace it whenever its appearance or condition no longer feels right to you, if it becomes damaged or misshapen, or if you simply prefer to begin with a fresh screen.

Pets and the Home

We do not claim that botanical incense is safe for every pet. Animals differ in their sensitivities, and individual botanical materials may affect them differently.

Use the warmer in a ventilated space, keep it out of reach, and make sure your pet can leave the area. If your pet has a health condition or you are uncertain about a particular ingredient, ask your veterinarian before using it around them.

The warmer becomes hot during use and should always sit on a stable, heat-resistant surface. Do not place it directly on a surface that may be damaged by heat.

Orders, Shipping, and Returns

Yes. Standard U.S. shipping is free on orders of $99 or more. Shipping charges are calculated at checkout for orders under $99.

We do not currently ship internationally.

We aim to process orders within three business days. Once your order ships, you will receive a confirmation email with tracking information.

Most U.S. orders are shipped through USPS and arrive within five to seven business days after processing, although delivery may take longer during peak periods.

Yes. Contact us as soon as possible at hello@soulspaceincense.com with your order number and the change or cancellation you would like to make.

Local pickup may be available in the Portland area. Contact us at hello@soulspaceincense.com before placing your order so we can help arrange it.

Returns may be requested within 14 days of receiving your order, excluding items marked Final Sale.

Contact hello@soulspaceincense.com with your order number and reason for the return. We will send you a prepaid USPS return label. Once the return is received, your refund will be issued to the original payment method, minus a $10 restocking fee. Original shipping charges are not refundable.

Returns must be arranged with Soul Space before they are sent back.

Contact us as soon as possible at hello@soulspaceincense.com with your order number and details about the problem so we can help make it right.

Still have a question?

We’re happy to help with choosing incense, using your warmer, caring for your products, or an existing order.

Contact Soul Space